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4 Trends Driving Call Center Outsourcing

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Customers are more demanding today than ever before thanks to social media and mobile device use – which means most organizations need to step up their customer service game. This exclusive podcast reveals the 4 leading factors influencing current call center outsourcing trends, including:

  • Economy
  • Security
  • And more

Listen now to uncover the 2 remaining factors creating the need for a well-oiled call center, and find out why call center outsourcing has become increasingly popular.

Vendor:
Salesforce
Posted:
20 May 2014
Premiered:
May 8, 2014
Format:
Audio
Type:
Podcast
Language:
English

This resource is no longer available.