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How data analytics can improve your customer service

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Green Mountain Coffee is responsible for manufacturing Keurig Single Cup Brewing Systems – which many of us now rely on just to get through the day. When big data knocked on their door, it was a mad dash to find the best way to utilize that big data to their advantage, especially in the customer service department.

After realizing that traditional efforts didn’t produce a full picture of what’s going on between customer interactions, the leading coffee company turned to analytics.

Watch this in-depth, exclusive webcast now to discover how Green Mountain Coffee is utilizing data analytics to improve their customer service, and how you can apply this information to your own business.

Vendor:
Calabrio, Inc.
Premiered:
May 9, 2014
Format:
Multimedia
Type:
Webcast
Language:
English

This resource is no longer available.