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How COOs are Making Their Operations More Customer-centric

Cover

Today, customer preferences have turned into expectations – if not outright demands. And now the expectations they’ve developed in the consumer marketplace are carrying over into their workplaces. Customers desire to see everything in real time puts pressure on organization’s operations.

View this white paper that dives deep into the importance of the COO becoming a true business partner in driving strategic change. See how these operations execs are differentiating their companies by providing customers with instant, seamless and insightful experiences, including:

  • Checking how many seats are available on a bus before it arrives, on a mobile phone
  • 80% of consumers choose a brand because it provides a simpler experience
  • Integrating health info into a credit report
  • And more
Vendor:
IBM
Posted:
05 May 2014
Published:
31 Oct 2013
Format:
PDF
Length:
12 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.