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How to prepare for the customer service needs of the future
Gartner estimates that by 2020, the number devices that will be connected to the web will hit a whopping 30 billion. Since the number of ways customers can connect with your organization is sky-rocketing, what does this mean for your customer service? Machines are becoming more powerful than ever before – and it’s up to you to remain in control of your contact center.
Explore this informative resource to find out how customer experience is expected to change, and how you can prepare for the customer service needs of tomorrow, such as:
- Geared for self-service
- Designed to accommodate multiple channels
- Much more vulnerable, thanks to increased layers of security risk
- And more