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How to decipher what your customers really want and need
Data analytics can be very helpful for organizations trying to decipher what their customers really want and need. However, without the proper tools to analyze and understand the interactions between customers and customer service agents, this data is ultimately useless. How can organizations access the customer and agent related data they need?
Watch this informative webcast now to find out how speech analytics can be used to improve business outcomes, as well as discussions on:
- An integrated, connected world
- The abundance of data
- The true voice of customers
- And more