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Balance Quality and Cost in the Contact Center
Traditional contact centers break the bank for many organizations, but they are important to help manage customer relationships and therefore drive long-term revenues. It’s crucial for call centers to optimize costs in order to drive quality in the overall performance – but is that too much to ask?
View this webcast to learn from experts about the cost impact features that need to be at the top of your mind when optimizing: resource management, technology, and account management. Learn what the capacity “bliss point” is, and why it is so essential to drive quality in your overall performance.