Customer experience consistency key to successful CRM

Customer experience consistency key to successful CRM

Cover

Today, customer service has developed far beyond the call center and has transitioned into a multichannel realm. But in order to achieve optimal customer service you need to provide access to customer information to departments throughout the company – and that takes integration, and a solid security plan.

Access this exclusive e-book after completing a brief survey, and uncover why providing a consistent experience across channels and understanding the journey clients and prospects are going though is very important.

Vendor:
TechTarget
Posted:
18 Apr 2014
Published:
18 Apr 2014
Format:
HTML
Type:
Resource
Language:
English
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