Customer experience consistency key to successful CRM

Customer experience consistency key to successful CRM

Cover

Today, customer service has developed far beyond the call center and has transitioned into a multichannel realm. But in order to achieve optimal customer service you need customer information and that takes integration, and a solid security plan.

The next big thing in customer service is coming, are you ready? Take this short survey and gain access to this informative e-book which delves in to a new realm of customer service that reaches far beyond the call center.

Vendor:
TechTarget
Posted:
18 Apr 2014
Published:
18 Apr 2014
Format:
HTML
Type:
Resource
Language:
English
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