Top 10 call center technology must-haves

Top 10 call center technology must-haves


There's a plethora of sophisticated call center technology available to operate a call center. The challenge is to select the right technology, implement it properly, and then optimize performance on a day-to-day basis.

Based on what you’ve been reading, we think you’ll find our expert guide on the top 10 call center technology must-haves useful!

By completing our brief CEM survey, receive your complimentary copy.

Inside, consultant Donna Fluss, former VP/Research Director with Gartner’s CRM practice, outlines 10 call center technology options no center should be without.

We have also compiled a list of the top 10 CEM FAQs from Lior Arussy, President of Strativity Group, author and creative catalyst in all areas of CEM. This FAQ is designed to help you get quick resolutions to some of the most pressing CEM problems that leaders like you face on a daily basis.

Your input is critical in understanding top of mind challenges in CEM and call center management today. That's why we've compiled this guide for you to learn how to deliver a great customer experience, create a customer experience strategy, and track the customer experience across all touch points.

18 Apr 2014
18 Apr 2014

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