Successful Cross-Channel CEM: Tips and Best Practices

Successful Cross-Channel CEM: Tips and Best Practices

Cover

As the number of ways customers can access social media sites to rip apart a company’s reputation increases, so does the need for a top-notch customer experience management (CEM) plan. To help you achieve just that, Brent Leary has developed a 5 step plan to successful customer engagement, including:

  • Change the company culture to match customer expectations
  • Break away from HiPPO culture
  • Remember there’s no substitute for speed 
  • And more

Read this expert e-guide now to uncover the 2 remaining steps to successful customer engagement, and help ensure the safety of your organization’s reputation.

Vendor:
SDL
Posted:
25 Apr 2014
Published:
25 Apr 2014
Format:
PDF
Length:
12 Page(s)
Type:
eGuide
Language:
English
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