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5 Steps to Successful Cross-Channel Customer Engagement
As the number of ways customers can access social media sites to rip apart a company’s reputation increases, so does the need for a top-notch customer experience management (CEM) plan. To help you achieve just that, Brent Leary has developed a 5 step plan to successful customer engagement, including:
- Change the company culture to match customer expectations
- Break away from HiPPO culture
- Remember there’s no substitute for speed
- And more
Read this expert e-guide now to uncover the 2 remaining steps to successful customer engagement, and help ensure the safety of your organization’s reputation.