CEM Metric Strategies for Happier Employees and Customers

CEM Metric Strategies for Happier Employees and Customers

Cover

The link between happy employees and satisfied customers is obvious – but how to capitalize on this connection when implementing a customer experience management (CEM) strategy is not quite as obvious. Fortunately, this expert e-guide discusses:

  • Employee focus transforms customer experience management strategies
  • Customer experience metrics: How do you measure happy?
  • Experts say executive support key to CEM strategies
  • And more

Access this exclusive resource now, and start reaping the benefits of happy employees and customers.

Vendor:
SDL
Posted:
28 Apr 2014
Published
28 Apr 2014
Format:
PDF
Length:
11 Page(s)
Type:
eGuide
Language:
English
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