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Customer Experience Management Done Right: Happier Employees and Customers
The link between happy employees and satisfied customers is obvious – but how to capitalize on this connection when implementing a customer experience management (CEM) strategy is not quite as obvious. Fortunately, this expert e-guide discusses:
- Employee focus transforms customer experience management strategies
- Customer experience metrics: How do you measure happy?
- Experts say executive support key to CEM strategies
- And more
Access this exclusive resource now, and start reaping the benefits of happy employees and customers.