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Tackle Operator's Customer Experience Pain Points

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Customers (us included) demand top-notch service from countless providers, and want to be able to access that service from anywhere, any time – which is why so many organizations are beefing up their customer experience layer.

However, this has proven to be quite the challenge due to:

  • Lack of 360-degree view of subscriber across all channels
  • Multiple product catalog and ordering systems
  • BSS/OSS stack doesn’t address the core customer experience gap
  • Among others

Read this game-changing white paper now to discover how to tackle your customer experience pain points and learn about the 13 building blocks to CEM engagement, so you can provide the stellar customer service where and when it matters most.

Vendor:
Salesforce
Posted:
22 Apr 2014
Published:
28 Feb 2014
Format:
PDF
Length:
17 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.