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Revolutionizing the WFO Industry with a Superior User Experience
It's ironic that workforce optimization (WFO) software -- designed to streamline processes and enhance the workforce -- is often a barrier to productivity because of how difficult it is to use. Good user experience is a critical component of the success of any application, especially for WFO applications.
This informative white paper explains the negative effects of a poor WFO user experience, and provides a look at some of the trends impacting good user experience today. Also, discover a WFO application that leverages best practices of user experience to revolutionize the contact center agent's experience. Read now to explore the features of this WFO software, including:
- Simple and pleasing dashboards
- Screens that simplify complex tasks
- Tight data and functional integration
- And more