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Revolutionizing the WFO Industry with a Superior User Experience

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It's ironic that workforce optimization (WFO) software -- designed to streamline processes and enhance the workforce -- is often a barrier to productivity because of how difficult it is to use. Good user experience is a critical component of the success of any application, especially for WFO applications.

This informative white paper explains the negative effects of a poor WFO user experience, and provides a look at some of the trends impacting good user experience today. Also, discover a WFO application that leverages best practices of user experience to revolutionize the contact center agent's experience. Read now to explore the features of this WFO software, including:

  • Simple and pleasing dashboards
  • Screens that simplify complex tasks
  • Tight data and functional integration
  • And more
Vendor:
Aspect
Posted:
10 Apr 2014
Published
31 Mar 2014
Format:
PDF
Length:
6 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.