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How SMBs are finding contact center success
The majority of contact centers in the U.S. today belong to small and medium-sized businesses (SMBs) – but despite the numbers, technology vendors have focused their efforts on serving the needs of larger contact centers.
However, this is all changing. Access this resource today to discover how workforce optimization (WFO) technologies are proving to be a business differentiator for SMBs. Inside, learn more about the value of:
- Workforce management
- Quality monitoring and management
- Performance management and analytics
- And more