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Happy Clients? You Won't Know Until You Ask
The service desk is the hub of almost every IT services business, so it makes the most sense to start there when thinking about polling customers. Tying surveys directly to service tickets is a sure-fire way to rapidly produce meaningful metrics to help evaluate your business, make necessary efficiency and service improvements, and build your bottom line.
This e-book talks about an automated survey process that provides guidance for better growth and profitability by delivering benefits like low-resource requirements, flexibility in survey deployment, and detailed benchmarking and reporting capabilities.