This resource is no longer available
ITSM, ITIL for Dummies: Defining Customer-Focused Services
In order to show your business decision makers the value of IT, you need to be able to convey everything they do to help your organization in a simple, easily understood way. You can accomplish this with a comprehensive service catalog.
This important white paper covers how you can use a service catalog to promote your services while increasing IT visibility and setting a foundation for IT service management.
Read on to discover additional benefits and find out how to develop and present your service catalog effectively.