Digital CRM and the Customer Experience

Digital CRM and the Customer Experience

Cover

In an age where information is available at the touch of a button, consumers are unwilling to wait long for your business to respond to their questions and needs – but how are these customer expectations impacting customer relationship management (CRM)?

This e-guide from the experts at SearchCRM.com explains why digital technologies are proving to be the “next big thing” in the world of CRM. Read on to learn more about the following topics:

  • How to harness customer data with digital CRM
  • Customer perks of digital CRM
  • How small businesses are staying competitive in e-commerce
  • And more
Vendor:
IBM
Posted:
24 Mar 2014
Published
24 Mar 2014
Format:
PDF
Length:
12 Page(s)
Type:
eGuide
Language:
English
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