Advanced Technologies Key to Next-Gen Contact Centers

Advanced Technologies Key to Next-Gen Contact Centers

Cover
More often than not, legacy technology and siloed organizational structures hold business back from improving customer engagement. With so many channels through which to engage customers -- including phone, social media, and live chats -- agents need the right tools to help them balance customer interactions.
Access this helpful e-guide to learn how to improve customer experience by equipping contact center agents with the right tools and technologies. Discover why Forrester Research analyst Art Schoeller recommends an "outside-in approach" to acquiring new contact center technologies, and explore his key considerations for adopting new tools, including:
  • Tools should account for interaction across multiple touch points
  • Contact centers need access to a wide array of business transactions
  • Organizations need to map and organize contact center data into a common plan
  • And more
Vendor:
LogMeIn, Inc.
Posted:
27 Mar 2014
Published:
27 Mar 2014
Format:
PDF
Length:
14 Page(s)
Type:
eGuide
Language:
English
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