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CRM Data Analytics Features
If companies want to thrive in today's economy, stellar customer service and customer experience are nonnegotiable. And increasingly, companies are exploiting customer data to improve customer relationships and offer insight into purchasing behavior and customer intelligence.
This expert e-guide discusses 6 must-have CRM data analytics capabilities you need to go beyond the data points collected concerning the number of email messages sent to customers and the number of calls and quotes.
Read on for what these 6 must-have features are plus you’ll also gain access to strategies that will help you make a business case for CRM analytics within your organization.