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Oracle Service Cloud Integration with Oracle Siebel Service
The adoption rate of cloud integration solutions continues to grow as companies like Oracle work to leverage cloud service functionality.
This paper discusses Oracle’s unique approach to leveraging Oracle Service Cloud functionality with their existing Siebel Contact Center and Service functionality. Inside, learn how, by integrating the two solutions, customer acquisition, retention, and efficiencies can be improved.
Read on for a clear guide on how to plan for Oracle Siebel Service/Contact Center and Oracle Service Cloud integration.