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How to Transform Your Mobile Customer Care Strategy
The shift to mobility is more prevalent than ever. More consumers are accessing the web via smart devices and have come to expect another part of the customer experience to mobilize as well: customer service.
But unlike the other facets of mobilization, customer service success comes from the isolation of replicable events—something that can be nearly impossible without knowing what to look for.
Businesses need to think about where the customer is located, identity confirmation, compliance issues—and a few others to note. Thankfully, by implementing a smart connected integration (SCI) strategy, a company can begin and nurture a better path to mobile customer service. Consult the following white paper to find out more.