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Small Businesses Need Contact Centers to Deliver Great Service
Today’s customers demand great service, especially from smaller organizations. But the rich contact center capabilities needed haven’t been affordable to small service, sales or collections units—until highly affordable, pay-as-you-go cloud contact centers arrived.
In this concise whitepaper, the analysts at DMG Consulting examine what the key contact center applications do for small organizations, how they work, and how companies can determine if a cloud contact center will meet their needs.
Download the report now and learn:
- Eight core contact center capabilities and how they work together to optimize customer care
- Eight additional, optional and more advanced contact center modules that organizations can use to help agents, supervisors and customers
- How your specific business activities—and any associated compliance requirements—signal which capabilities will do the most for your organization
- How small organizations can build gradually by starting with core applications and adding more capabilities as their businesses evolve and grow.