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Webinar: Achieving Smarter Process with a mobile first approach

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How easy is it to do business with your organization? Are your customers able to engage with your company and come away impressed – not only with the services and product you deliver, but how you delivered it?

This is a question every business and IT leader needs to ask themselves in order to determine if their customer experience management processes in place truly bring value to the business. And in many cases, businesses need to find a smarter approach.

In this webcast, industry experts examine some of the scenarios where customer engagement processes and mobility work in conjunction to create more successful interactions with customers and drive business value exponentially. Key topics covered in this presentation include:

  • What processes are needed in a customer-centric world
  • How mobility enables smarter customer interaction processes
  • How to create an appropriate and efficient mobile experience for customers
  • And more.
Vendor:
IBM
Premiered:
11 Mar 2014
Language:
English

This resource is no longer available.