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4 Steps to a Virtualised Contact Centre
Customer experience is a key differentiator for businesses today, and as a result contact centers must manage to improve service quality while also doing more with less. Creating a virtual contact center allows companies to achieve both goals, by increasing efficiency while reducing total cost of ownership.
In this white paper, learn four steps to virtualizing your contact center, including:
- Replace hardware-based ACDs with a SIP-based software solution
- Transform to a centralized architecture
- Identify the optimum skills to resource model
- And 1 more