Level the Customer Service Playing Field with the Cloud

Level the Customer Service Playing Field with the Cloud

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For midsize companies, it's often a challenge to balance technology investments with personalizing their customer relationships. However, the adoption of cloud-based tools makes it easier for small and mid-size companies to improve service delivery and turn customer service into a differentiator.

In this paper by Ovum research, discover how mid-market companies can leverage the cloud to improve customer service, and, as a result, get on a more level playing field with bigger competitors. Explore the challenges that mid-size companies face with customer service, and get recommendations for cloud adoption tailored to service organizations, including:

  • Use the cloud for piloting innovation
  • Engage in goal-based planning
  • Be customer-centric, not technology-centric
  • And more
Vendor:
Genesys
Posted:
17 Mar 2014
Published:
31 Mar 2013
Format:
PDF
Length:
11 Page(s)
Type:
White Paper
Language:
English
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