Leverage Cloud-Based Contact Center Technologies to Deliver Great Customer Experiences

Leverage Cloud-Based Contact Center Technologies to Deliver Great Customer Experiences

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Two-thirds of customer experience professionals surveyed in this report cite improving customer experience as one of their top strategic goals. Yet, delivering experiences in line with customer expectations is not easy. Forrester data reports that the Cloud allows companies to focus on critical operational business activities that allow them to offer differentiated services to their customers instead of focusing on the maintenance of their hardware and software.

Download Genesys' Latest Forrester Research report, Leveraging Cloud-Based Technologies to Provide Differentiated Experiences to learn how the right cloud contact center technology will reduce costs and improve customer experience.

Vendor:
Genesys
Posted:
14 Mar 2014
Published
31 Mar 2013
Format:
PDF
Length:
9 Page(s)
Type:
White Paper
Language:
English
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