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Best Practices for Deploying a Contact Centre in the Cloud

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Modern organizations are often turning to cloud-based contact center models in order to engage with customers via more channels and access a wide range of features in a cost-effective manner. However, if you're just beginning to consider the cloud for your contact center, you may have some questions about where to start.

In this white paper from Ovum research, discover 10 best practices for deploying and managing a cloud-based contact center, including:

  • Understand the technology and resources you already have in place
  • Link front- and back-office functions to improve customer experience
  • Adopt a more flexible approach to contact center staffing
  • And 7 more

Also, learn how to plan for potential successes and challenges, as well as how to choose a partner for deploying cloud contact centers.

Vendor:
Genesys
Posted:
17 Mar 2014
Published:
31 Jul 2012
Format:
PDF
Length:
12 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.