Five Ways to Differentiate Your Customer Service Offering Using the Cloud

Five Ways to Differentiate Your Customer Service Offering Using the Cloud

Cover

Today's businesses need to add social, mobile, and web customer service capabilities to meet the demands of modern, multi-channel customers. However, implementing these new technologies isn't always easy, especially for mid-size organizations that are trying to balance costs with customer personalization.

Access this white paper to learn why a cloud-based contact center could be the answer for better service at a lower cost. Read on to learn about the challenges of addressing customers' multi-channel expectations, as well as:

  • 5 reasons to select a cloud-based customer service solution
  • 3 myths surrounding the cloud
  • 4 recommendations for selecting a cloud contact center
  • And more
Vendor:
Genesys
Posted:
17 Mar 2014
Published:
31 Mar 2012
Format:
PDF
Length:
11 Page(s)
Type:
White Paper
Language:
English
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