This resource is no longer available
The WOW Guide to Self-Service Support
No longer willing to endure tedious wait times for customer support phone lines and snail mail responses, today’s consumers demand fast, personalized experiences. And if your customers don’t get what they want, they won’t hesitate to take their business elsewhere.
This is where self-service support comes in.
This valuable guide describes why customers are demanding effective self-service support options today, and offers recommendations to help you get started with a self-service initiative. Read on to learn more about the following:
- How to tell if self-service support is right for you
- Steps to establishing and maintaining knowledge base content
- How to measure the success of a support center and ROI of self-service
- And more