This resource is no longer available
Self-Service Support For Fast Growing Companies
According to Forrester Research, 72% of customers prefer self-service for resolving support issues rather than traditional phone or email options. For many businesses, adoption of self-service support is no longer a question of if, but when – and fast-growing organizations are under even more pressure to embrace self-service.
This comprehensive guide reveals the business drivers for self-service support and describes how this strategy fuels customer experience excellence. Read on to learn more about:
- The various types of self-service support and their benefits
- The ROI of self-service support and productivity advantages
- Real-world examples of effective support centers
- And more