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Self-Service Support For Fast Growing Companies

Cover

According to Forrester Research, 72% of customers prefer self-service for resolving support issues rather than traditional phone or email options. For many businesses, adoption of self-service support is no longer a question of if, but when – and fast-growing organizations are under even more pressure to embrace self-service.

This comprehensive guide reveals the business drivers for self-service support and describes how this strategy fuels customer experience excellence. Read on to learn more about:

  • The various types of self-service support and their benefits
  • The ROI of self-service support and productivity advantages
  • Real-world examples of effective support centers
  • And more
Vendor:
Desk.com (A Salesforce Company)
Posted:
10 Mar 2014
Published
31 Dec 2013
Format:
PDF
Length:
35 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.