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5 Steps to Serving Customers in a Mobile World
Today's businesses need to connect with their customers wherever they are -- and that's often on mobile devices. Effectively implementing a mobile-friendly strategy is more than just adopting the necessary contact center technology -- it's about building and maintaining customer relationships in a multi-dimensional way.
Turn to this white paper for five steps to successfully engage your customers in a mobile world, including:
- Think multi-channel and simplify access to information
- Use your business intelligence
- Dynamically personalize interactions
- And 2 more