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Multi-channel Self-service for Insurance Businesses
Customer relationship management (CRM) is more important than ever before for all businesses, especially customer-centric ones such as those in the insurance industry. When your customers expect to reach you on their terms, via the channels of their choice, will you be ready?
With self-service interactions, you can be. In this brief white paper, explore the variety of things your business could accomplish with self-service, including:
- Automate simple processes -- from address changes to registration
- Provide claim updates through email and text
- Deploy multi-channel sales promotions
- And much more