Case Study: Golfbreaks Implements Integrated, Multichannel Contact Center

Case Study: Golfbreaks Implements Integrated, Multichannel Contact Center

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A lack of contact center integration was proving to be a critical challenge for Golfbreaks.com, Europe’s largest golf travel company. Golfbreaks needed a way to quickly and easily deliver the multichannel experiences that its customers expected.

This video case study reveals how Golfbreaks.com successfully implemented a multichannel contact center – allowing the company to achieve key capabilities, such as:

  • Call recording and monitoring
  • Improved reporting and efficiency
  • Integration with their CRM platform
  • And more
Vendor:
Aspect
Premiered:
Mar 3, 2014
Format:
Multimedia
Type:
Webcast
Language:
English
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