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7 Things Retailers Should Know About Multi-channel Self-Service
Businesses across all industries are realizing the importance of incorporating multi-channel self-service into their contact center strategies, especially retailers. As of a 2012 research report, over 93% of retailers had implemented some sort of self-service -- and that percentage can only increase.
If you're new to multi-channel self-service, or just looking to adjust your strategy, turn to this resource for seven things retailers should know, including:
- Social media is a critical self-service channel
- Self-service must be integrated into overall channel strategy
- It can help you collect customer feedback
- And 4 more