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The back office front and center
For many businesses, back-office operations are nearly the same as they were decades ago -- manual and cumbersome. Unfortunately, when 42% of customer experience decision makers say they can't effectively manage the end-to-end workflow of customer interactions, it's clear that inefficient processes can have serious repercussions for your customer loyalty and your business.
Watch this brief video to learn how to optimize people, processes, and insights to transform back-office operations with help from:
- Workforce planning and forecasting
- Real-time work management
- Reporting and analytics