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Self-Service Workforce Management Helps Build an Integrated Resource Strategy

Cover
The largest domestic central heating and gas appliance installation company in the UK -- British Gas Services (BGS) -- were getting bogged down with administrative workforce management tasks in the contact center. As a result, performance was suffering and attrition issues arose.
View this brief case study to learn how BGS invested in new workforce optimization tools in order to achieve more effective resource planning, and in turn produce more satisfied employees and customers. Discover the strategy BGS followed and the benefits they experienced as a result, including:
  • 5% increase in employee engagement scores
  • More flexible working
  • £600,000 in cost savings
  • And more
Vendor:
Aspect
Posted:
06 Mar 2014
Published:
30 Sep 2013
Format:
PDF
Length:
2 Page(s)
Type:
Case Study
Language:
English

This resource is no longer available.