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Measure your ITSM Investments
There is no question that IT has become a full business partner at most organizations. As such, there is greater demand on IT to deliver business value than ever before.
To do so, you need to move on from traditional IT service management (ITSM) approaches and adopt an integrated lifecycle method that matches up with your business goals.
Continue on to this informative resource to discover a customer-centric ROI framework that can help you understand, quantify and communicate the real benefits of ITSM.