Exploring Business and IT Friction: Myths and Realities

Exploring Business and IT Friction: Myths and Realities

Cover

“Exploring Business and IT Friction: Myths and Realities,” outlines key issues that cause friction between business users and IT, such as:

• Gaps in customer satisfaction and the perceived value of services

• Inadequate IT support, which decreases productivity and revenue

• Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs

 

See what 900 business and IT professionals had to say and get recommendations for changing your strategy.

Vendor:
BMC Software, Inc.
Posted:
27 Feb 2014
Published:
17 Apr 2013
Format:
PDF
Length:
18 Page(s)
Type:
White Paper
Language:
English
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