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Cloud and the Contact Center

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Until recently, the only alternative to investing in costly hardware and software to efficiently run a contact center was to outsource the technology (or the entire contact center) to a third party. Now, there's another option growing in popularity -- the cloud.

View this white paper to learn why the cloud is gaining such momentum in the contact center space, and how an integrated suite of cloud-based contact center applications provides an attractive alternative to piecing together a mixture of on-site and cloud point solutions. Explore the top eight benefits of a cloud model for contact center infrastructure, including:

  • Low start-up costs
  • Ability to scale as business grows
  • Tight integration among applications
  • And 5 more
Vendor:
Aspect
Posted:
27 Feb 2014
Published:
31 Jan 2014
Format:
PDF
Length:
4 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.