This resource is no longer available
Cloud and the Contact Center
Until recently, the only alternative to investing in costly hardware and software to efficiently run a contact center was to outsource the technology (or the entire contact center) to a third party. Now, there's another option growing in popularity -- the cloud.
View this white paper to learn why the cloud is gaining such momentum in the contact center space, and how an integrated suite of cloud-based contact center applications provides an attractive alternative to piecing together a mixture of on-site and cloud point solutions. Explore the top eight benefits of a cloud model for contact center infrastructure, including:
- Low start-up costs
- Ability to scale as business grows
- Tight integration among applications
- And 5 more