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Live Chat’s New ROI

Cover

Live chat has proven itself in the support world by providing fast return on investment through easily-achieved agent efficiencies.

While there is still ground to cover in the opt-in world of passive chat, the new frontier in Web-based customer engagement technology lies within a more dynamic discipline – the optimization of invitation driven chats.

In this whitepaper, BoldChat® – with thousands of customers across 70 countries – shares analytic techniques, reporting recommendations and realistic timelines for implementing a proactive chat program that simultaneously increases conversions and boosts the individual value of each resulting transaction.

Vendor:
LogMeIn, Inc.
Posted:
26 Feb 2014
Published:
26 Feb 2014
Format:
PDF
Type:
White Paper
Language:
English

This resource is no longer available.