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Englishtown Success Story: Learning the Language of the Cloud
Englishtown Mexico, part of the world’s leading online English language school, was experiencing rapid growth in contact center staff. Unfortunately, these employees were stuck with an old, on-premise, featureless call center system that resulted in poor productivity. Englishtown knew they needed a new platform.
View this brief case study to learn about the cloud-based inbound/outbound call center platform that Englishtown implemented, and discover the benefits they experienced as a result, including:
- Over 40% increased outbound speed
- Improved quality with call recording and agent training
- Unified reporting with Salesforce integration
- And more