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Englishtown Success Story: Learning the Language of the Cloud

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Englishtown Mexico, part of the world’s leading online English language school, was experiencing rapid growth in contact center staff. Unfortunately, these employees were stuck with an old, on-premise, featureless call center system that resulted in poor productivity. Englishtown knew they needed a new platform.

View this brief case study to learn about the cloud-based inbound/outbound call center platform that Englishtown implemented, and discover the benefits they experienced as a result, including:

  • Over 40% increased outbound speed
  • Improved quality with call recording and agent training
  • Unified reporting with Salesforce integration
  • And more
Vendor:
Five9
Posted:
13 Feb 2014
Published:
31 Dec 2013
Format:
PDF
Length:
2 Page(s)
Type:
Case Study
Language:
English

This resource is no longer available.