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E-Guide: The Importance of IT Service Management Today
IT services are the building blocks of any successful IT Service Management (ITSM) strategy. But how do you choose the right services to manage and develop?
Find out in this expert e-guide, where you'll learn about the importance of building a successful ITSM strategy from two different expert perspectives and how to adapt ITSM with today’s changing technologies. Discover best practices for developing an IT service catalog while avoiding IT service-provider quality issues,
Also, discover an essential list of "ingredients" that should be in every service, to ensure all your IT services exceed user expectations.