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What can go wrong with firmware updates : What unauthorized support providers don’t tell you -Defense Contractor customer
In order to cut costs, one of HP's customers awarded hardware support on their server to an unauthorized support provider (USP). After multiple failed attempts by the USP to upgrade their firmware on the HP server, they called upon someone else to finish the job. Unfortunately, all they got was a hardware failure and the system didn't load.
Read through this concise case study to find out what HP recommended to solve this hardware issue.