This resource is no longer available
Virtual Contact Center Agents: Break the Boundaries
Contact centers want to deliver superior customer experiences, but they also want to remain within budget. To improve productivity while keeping customers happy and keeping costs down, forward-thinking organizations are turning to virtual contact center agents – remote or outsourced employees.
In this analyst insight from the Aberdeen Group, discover why many contact centers are choosing virtual contact center agents, and get an overview of key operational tasks that virtual agents can perform to reduce per-agent costs and improve customer satisfaction.
View now to learn more about:
- Business impact of virtual agent programs
- Developing a roadmap to virtual agents
- Factors driving success for virtual agent users