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Transitioning Your Contact Center from On-Premise to the Cloud
The age of the empowered customer and multi-channel customer experience is here, which means traditional contact centers are undergoing rapid transformation. Businesses are expected to improve customer experience management (CEM) while cutting costs and improving operational efficiency. To achieve these goals, savvy companies are looking to cloud-based contact centers.
In this report from the Aberdeen Group, learn why and how you should consider transitioning your on-premise contact center to the cloud. Topics covered in this analyst insight include:
- Business value of deploying cloud-based contact centers
- Key steps to cloud-based deployment
- Differentiators of Best-in-Class companies
Find out how the cloud could reduce your annual contact center costs by 27% and help you realize other benefits by reading now.