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Social Customer Care: Secrets to Build a Winning Strategy
To succeed in today's multi-channel customer engagement landscape, your business must be able to identify customer channel preferences and streamline and personalize messages to ensure optimum reception. How do you do this? Savvy businesses are relying on social media to transform their customer care processes.
In this report from the Aberdeen Group, explore the top reasons that successful companies are adopting social customer care programs, and learn best practices that can help you achieve maximum results from such a program.
Find out what separates Best-in-Class performers from the rest of the pack, and get key recommendations for incorporating social media into your customer experience management efforts by reading now.