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Change the Way IT Delivers Value to the Business

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In today's rapidly evolving business landscape, technology fuels most of the interactions your customers have with your company. So it's not surprising that your customers' perception of your company is based on the experience enabled by your supporting IT systems.

As a result, delivering superior services and great customer experience is a top priority for both CEOS and CIOs, forcing them to reevaluate IT strategies and priorities.

In this comprehensive webcast, learn how you can measure, manage, and consistently deliver reliable services to your customers. Hear from a panel of six IT experts as they discuss how the increased focus on improving customer experience is impacting IT, as well as best practices and challenges to overcome in the transformation.

Vendor:
CA Technologies.
Premiered:
Jan 14, 2014
Format:
Multimedia
Type:
Webcast
Language:
English

This resource is no longer available.