This resource is no longer available
The P&L of IT Operations Management Software - The Desire for Perfection vs. The Business Return
IT service management (ITSM) software is a necessary component of successful IT management, but choosing an ITSM vendor and dealing with customization can be a huge pain. Should the business support IT in customizing this software to fit its needs, despite the complexity and cost?
Access this non-technical white paper to explore whether or not to customize IT operations management software from a financial and commercial perspective.
Discover the difference between "customization" and "configuration" and learn how codeless programming can help you achieve business benefits without the high price tag or strenuous effort.