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BSR Podcast: Delivering IT projects on-time, DevOps and more
IT is moving to the forefront as a key player in achieving competitive advantage and creating stellar customer experiences. But in order to ensure your customers are getting great experience from your IT systems, you need to do more than just measure individual component availability.
With business service reliability, you can measure the end-to-end quality of business services, not just the performance of devices (which can cause misleading results.)
Tune in to this podcast to learn why many IT organizations are having a difficult time delivering projects on-time and on budget, learn how this impacts the quality of services and customer satisfaction, and discover how to combat these difficulties.