This resource is no longer available
Are you Delivering a Painful Customer Experience?
It's not enough to just measure the availability of your IT systems and applications -- how do you know if you're creating a subpar experience for your customers? You can't rely on a device-centric approach to monitoring and performance management; you need a customer-centric, service-oriented perspective to delivery truly great user experiences.
Watch this video to learn why 99% availability isn't enough in today's customer-driven business environment, and why you need to ensure your end-to-end business service is performing exceptionally.
Discover why the customer experience needs to start with IT, and what you should be measuring to maintain quality throughout every business service you offer.