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Solving the Customer Experience Riddle: A Q&A with Two Experts
It's not uncommon for business to have scenario like this: all your performance metrics are giving you the green light, but your customers are still complaining about poor quality service. What's up with that?
Unfortunately, simply measuring the performance of your IT systems and components isn't enough to ensure top-notch user experience. So how can IT get to the root of service problems?
Find out in this Q&A with Tony Davis, vice president solution strategy at CA Technologies and Jimmy Cunningham, senior manager of tech support enterprise monitoring at BlueCross BlueShield of South Carolina. See what these IT professionals have to say about improving customer experience through business service reliability.